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[
Time
Constraints
] [ Handling
Complaints]
Complaints
may be initiated internally or filed by citizens involved in an
incident. Any person directly involved in an incident who
questions the appropriateness of a Public Safety employee's conduct
may file a complaint with OMI. "Third party" complaints
are not accepted except for parents or guardians of minors or developmentally
delayed persons. Because OMI is required to conduct a full
investigation in every case, complaints should be filed in writing.
However, complaints can be made over the phone or in person so long
as it is made within the proper time limitations (if applicable).
Complaints can be faxed, mailed, delivered in person,
or phoned in. Complaints may be anonymous or made by a third
party (i.e., someone who witnessed an incident but was not directly
involved in it). If a complaint is made anonymously or by
a third party, enough information must be provided so that the incident
can be corroborated. Assuming your full cooperation and that
of witnesses, the OMI staff will complete its investigation within
90 days of receiving it.
A complaint should have all
of the following information:
Date
Your Name
Your Address
Your Telephone Number
Time Constraints
Complaints
dealing with POLICE should meet the following restrictions;
- All complaints dealing
with police must be made within a period of 90 days after the
incident.
- The complainant
should have the police officer's name and badge number.
Handling
Complaints
Following
the receipt of a complaint, the Office of Municipal Investigation
will
send the following to the address of the complainant:
- An acknowledgment
letter, a letter which states the intentions
of OMI, will be sent following the receipt of a complaint.
- This letter
will include the complainant's case number
and the name of the investigator assigned
to the case. Following a full and thorough investigation
of the case, OMI will send a letter to the complainant informing
him/her of the OMI's final disposition.
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