Welcome to the City of Pittsburgh’s
311 Non-Emergency Services Website!

I am excited to introduce my new 311 Response Line for non-emergency questions, comments and concerns.

Need to find the phone number of a City department? Like to report a pothole or broken street light?

Simply dial 3-1-1 and one of our service representatives will assist you. Or, if you prefer, use the 311 Form to contact us.

Frequently Asked 311 Questions:

• What is Mayor Luke Ravenstahl's Response Line - 311?
  311 is the City’s phone number for government information and non-emergency services.
• Why 311?
  311 allows you to call one easy-to-remember number in order to receive information and access to City government services.
• How does Pittsburgh’s 311 work?
  311 service representatives use a state-of-the-art database of information and services about City government.  311 works closely with other City agencies to maintain the most current information possible.
• When is 311 available?
  All calls to 311 are answered by a live operator from 8:00 a.m. to 4:30 p.m., Monday through Friday. 
• How do I reach Pittsburgh’s 311:
  In the City of Pittsburgh, dial 3-1-1.
  Outside of Pittsburgh, call (412) 255-2621.
  Or use the 311 Form.

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